FREQUENTLY ASKED QUESTIONS

The minimum age to open a trading account with Genesis is 18 years old.

Yes, your funds are secure. Genesis follows strict security protocols, keeping client funds in segregated accounts, and adhering to regulatory standards to ensure their protection.

You can upload your documents directly through the client portal. Once logged in, go to the “Verify Account” section to upload the necessary documents.

Genesis currently supports accounts in USD. All of you account balances will be shown in USD.

You can reach the Genesis support team via email at support@genesisfxmarkets.com or by submitting a ticket through our website. You can also use the contact form on the “Contact Us” page.

Document verification typically takes 1–3 business days, depending on the volume of requests and the accuracy of the documents submitted.

Client funds are stored in segregated accounts and are insured according to regulatory requirements, ensuring they remain protected at all times. 2FA is also required to complete certain operations such as client withdrawals.

Genesis offers a range of account types, including Standard, ECN, and VIP accounts, each with different spreads, commissions, and features. You can visit the "Accounts" section on the website to compare each trading account.

You can check your balance by logging into the Genesis FX Markets trading platform and navigating to the “Dashboard” or “Live Account” section.

If your personal information changes, log in and update your details in the “My Profile” section and click "edit". Some profile changes may require additional KYC documentation.

Yes, Genesis offers corporate accounts. Additional documentation such as corporate registration papers and a list of authorized signatories is required.

To close your account, contact our support team via email or by submitting a ticket, and they will guide you through the process.

Yes, Genesis trading platforms are compatible with both Windows and Mac operating systems.

You can download our trading platforms from the “Platforms” section of the Genesis website. Simply select your preferred platform and follow the installation instructions.

Genesis offers a broad selection of trading symbols, including Forex pairs, indices, commodities, stocks, and cryptocurrencies. A detailed list can be found in the “Markets” section.

To close a position, navigate to the “Open Positions” tab in your trading platform, select the position, and click “Close.”

Genesis offers leverage up to 1:500, depending on the trading instrument and account type. Please check the specific leverage limits for your account.

To place a new order, select the trading symbol, choose your order type (market, limit, stop), set the trade parameters (lot size, stop loss, etc.), and click “Place Order.”

To change your platform password, log in, go to “Live Accounts,” and select the account you want to change the password for, click “Change Password.” Follow the prompts to update your password.

Yes, you can cancel a withdrawal request as long as it hasn't been processed yet. To do so, log in to your dashboard an create a support ticket with your withdrawal cancelation request.

Withdrawals typically take 1–5 business days to process, depending on your payment method and your bank’s processing times.

The minimum deposit amount varies by account type. For a Standard account type, the minimum deposit is $50 USD.

You can track your card withdrawal status in the “Transaction History” section of your account. Processing times may depend on your bank’s policies.

Genesis supports several deposit methods, including bank wire transfers, cryptocurrency payments (USDT/BTC/ETH), credit/debit cards, and e-wallets like Skrill and Neteller.

To deposit funds, log in to your account and navigate to the "Funding" section and select the “Deposit” section. Select your preferred funding method and follow the instructions provided.

To withdraw funds, log in to your account and navigate to the “Withdraw” section. Select your preferred withdrawal method and follow the instructions provided.

You can deposit funds in several currencies, including USD and cryptocurrencies. The specific currencies available will depend on your payment method.

Withdrawal fees vary depending on the payment method used. You can view the specific fees in the “Withdraw” section of your client portal.

Yes, you can withdraw funds while maintaining open positions, provided you keep sufficient margin in your account.

You can view your Introducing Broker (IB) commissions by logging into your IB Panel and navigating to the “Reports” section. Select the “Commissions Stats History” tab for detailed reports on earned commissions.

You can view your Introducing Broker (IB) Panel by logging into your Client portal and clicking the "Switch to IB" button in the top right corner.

To view your affiliates and tier structure, log in to your IB Panel and access the “Reports” section, then select "My Clients". You’ll see information about your referred clients, their activity, and your tier level.